DHL Express has opened a new state-of-the-art customer support centre in Brisbane’s central business district.
The 3,200sqm office will house more than 320 employees from the customer service, customer account management and customer-facing IT functions. It is also designed to cater for another 20% workforce expansion in the future.
Online consumers will now have the option to redirect their parcel deliveries to one of the two SwipBox parcel locker units located on the centre’s ground floor, accessible from 8 am – 6 pm, Monday to Friday.
The new SwipBox parcel lockers add to DHL Express Australia’s network of more than 1,000 parcel collection points and brings the company closer to its target of 1,500 collection points by end of 2019.
In line with DHL’s GoGreen environmental protection program, the entire centre has been ISO 14001:2015 certified with LED lighting and motion sensors for energy efficiency.